Privacy Policy

Your Personal Data and How We Use It

We collect, use, and store your personal data to provide our services and offer you a personalised experience, both online and in-store. This may be done through our website or other channels. We always treat your personal data confidentially and only collect, use, and store it in accordance with this privacy policy.

Collecting Your Personal Data

We collect varying levels of personal data depending on your interaction with our website and services:

• As a guest user: When you browse our site without creating an account, we do not collect personal data. However, please note that some features and services are exclusively available to registered users.
• As a registered user: When you register on our site, we request personal information such as your name and contact details. This allows us to provide additional services like email updates, answers to your questions, and priority access to limited-edition items.
• When placing an order: To place an order, you must be a registered user. We only collect the information necessary to process your order, including your name, contact details, and payment information.
• Updating your details: You can review or update your personal information at any time via your customer profile or by contacting our customer service team.

Using Your Personal Data

The personal data you share with us is used for the following purposes:

• Providing services: We use your information to respond to queries, make recommendations, track your shopping cart, review service requests, and process your orders. This also includes verifying and processing payments.
• Marketing communications: With your consent, we may send you updates about our latest products, promotions, and news via email, post, or phone.

Sharing Your Personal Data

Your information remains confidential except in the following situations:

• Payment processing: Your information may be shared with financial institutions, credit card companies, or debt collection agencies to process payments.
• Legal requirements: When disclosure is required by law or regulations, or when contractual obligations demand it.

Please note: This privacy policy does not apply to third-party websites. We recommend reading their privacy policies before sharing your data with them. We are not responsible for the use or misuse of your information by such third parties.

Contact Us

If you have any questions or feedback regarding our privacy policy, feel free to contact us at info@newleaf-london.com.